New

VVR'S New Vehicle Replacement solution allows insurers to hand over the entire process once the claim is agreed.

This significantly enhances the total loss claims experience, which in turn delivers improved efficiencies for our clients, whilst also delivering high levels of customer satisfaction for the policy holder.

Vizion Vehicle Replacement's streamlined process reduces OPEX costs and administration time, plus industry-leading discounts, which deliver significant cost savings to the overall claim.

Customer Retention

Our solution enhances every stage of the customer journey, turning a challenging claims experience into a positive one.

By providing a smooth, supportive, and high-quality replacement vehicle service, we help our insurer partners retain customers, strengthen loyalty, and protect brand reputation.

With a Net Promoter Score of +85, Vizion Vehicle Replacement demonstrates the power of genuine care, communication, and customer satisfaction that drives long-term value.

Transparent process

Our clear, structured process ensures every policyholder is supported with personal, one-to-one care.

From first contact to final resolution, we make every step simple, seamless, and fully transparent, so customers always know what to expect.

Clear steps, seamless experiences.

Every journey follows clear steps, designed to deliver an outstanding experience for both clients and customers.

Define

Supporting customers and partners to deliver a better claims journey.

VVR simplify complex processes and streamlining workflows. The outcome is a seamless, transparent claims journey that enhances customer confidence while strengthening collaboration between insurers and repairers.

Source

Extensive supply, seamless delivery, backed by manufacturers.

VVR deliver replacement vehicles quickly and efficiently. Our seamless process minimises downtime, enhances customer satisfaction, and provides insurers and repair partners with a service they can depend on.

Deliver

Constant updates and seamless delivery direct to the customer's door.

VVR takes away the hassle by managing every step of the process. Customers receive constant updates throughout the lifecycle of the claim, and when it's time, the replacement vehicle is delivered directly to their door.